Privacy Policy
Aurore Overland (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), where applicable.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
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Name
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Email address
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Phone number
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Country of residence
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Booking or enquiry details
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Any information you provide via contact forms, email, phone, or live chat
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Technical data such as IP address, browser type, and website usage (via cookies or analytics tools)
2. How We Collect Information
We collect personal information when you:
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Fill out a contact or enquiry form on our website
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Communicate with us by email, phone, or chat
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Make a booking or request information about our services
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Browse our website (via cookies and analytics technologies)
3. How We Use Your Information
We use your personal information to:
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Respond to enquiries and provide customer support
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Process bookings and service requests
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Communicate with you about our services
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Improve our website, services, and user experience
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Send important updates related to your enquiry or booking
We will not use your personal information for unrelated purposes without your consent.
4. Disclosure of Personal Information
We may share your personal information with:
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Service providers assisting us in operating our business (e.g. booking systems, email services)
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Payment processors (if applicable)
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IT and website service providers
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Legal or regulatory authorities if required by law
We do not sell your personal information.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
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Improve website performance
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Analyse website traffic and usage
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Enhance user experience
You can disable cookies in your browser settings, although some website features may not function properly.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no method of electronic storage or transmission is completely secure.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.
To make such a request, please contact us using the details below.
8. International Users
As Aurore Overland operates in Australia and serves international customers, your information may be processed or stored outside your country of residence. We take reasonable steps to ensure your data is handled securely.
9. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Phone +61 460 361 405
Email info@auroreoverland.com.au
Last updated June 2026