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Accessibility Guide

 

1. Our Commitment

Aurore Overland is committed to supporting travellers with accessibility needs by providing safe, inclusive, and flexible travel experiences. While our vehicles and itineraries are designed for remote and overland travel, we aim to accommodate individual requirements wherever reasonably possible.

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We encourage guests to share accessibility needs before travel so appropriate arrangements can be considered.

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2. Accessible Travel Environment

Nature of Travel

Our journeys may include:

  • Remote or regional road conditions

  • 4WD vehicle travel over uneven terrain

  • Outdoor activities and campsite-based stays

  • Limited infrastructure in some locations

 

Because of this, some experiences may present accessibility challenges.

 

Vehicle Access

  • Vehicle entry may involve stepping up into 4WD vehicles

  • Handholds and stable entry points are provided where possible

  • Seating configuration can be discussed prior to departure

  • Storage for mobility aids (foldable equipment preferred) may be available depending on vehicle capacity

 

3. Mobility Support

We can provide assistance or planning considerations for:

  • Reduced mobility

  • Limited stamina or fatigue management

  • Use of walking aids (walking sticks, frames, foldable wheelchairs where practical)

Please note:

  • Some terrain may not be wheelchair accessible

  • Assistance may be limited in remote areas where physical conditions cannot be modified

 

4. Medical and Personal Assistance Needs

Guests are encouraged to advise us in advance if they require:

  • Medication storage considerations

  • Assistance with boarding/exiting vehicles

  • Additional rest stops during travel

  • Support persons or carers travelling with them

 

All information shared is treated confidentially and used only to support safe travel planning.

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5. Communication and Sensory Needs

We can assist with:

  • Clear written or verbal travel instructions

  • Step-by-step itinerary explanations

  • Reduced-sensory planning where possible (e.g. quieter seating arrangements)

 

Please inform us if you have hearing, vision, or sensory processing needs so we can tailor communication appropriately.

 

6. Emergency and Evacuation Support

Safety is a priority across all Aurore Overland journeys.

  • Guests with specific evacuation or mobility needs are encouraged to notify us before departure

  • This information is stored securely and only shared with relevant staff

  • In an emergency, staff will assist guests based on their individual needs and safest evacuation method available

  • Remote travel conditions may affect response times, and plans are adjusted accordingly

 

7. Accompanied Travel / Support Persons

  • Guests who require a support person or carer are welcome to travel with them

  • In some cases, a companion may be necessary for safety or assistance reasons in remote environments

  • Support persons may be asked to assist during boarding, activities, or emergency situations

 

8. Planning Your Trip

To help us support your needs, we recommend advising us at the time of booking if you require:

  • Accessible vehicle assistance

  • Mobility support

  • Medical considerations

  • Additional time or flexible scheduling

 

The earlier we know, the better we can plan safely and comfortably.

 

9. Limitations

Due to the nature of overland travel in remote areas:

  • Full accessibility (as defined by urban standards) cannot always be guaranteed

  • Some locations may not be physically accessible

  • Terrain and weather conditions may change accessibility at short notice

 

We will always aim to offer reasonable alternatives where possible.

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10. Contact for Accessibility Support

If you would like to discuss accessibility requirements before booking or travel, please contact us info@auroreoverland.com.au

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